Frequently Asked Questions

Ordering & Payment

We accept most payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed, changes may not be possible.

Shipping & Delivery

We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number on the carrier’s website to monitor the status of your delivery.

Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination. Views these costs at checkout.

Customer Support

You can reach our customer support team via our Contact Us page. Our support hours are Monday to Friday, 9 AM to 5 PM EST.

We offer discounts frequently to all of our Newsletter recipients. Subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and more. Follow us on social media for the latest news and special offers.

We do not offer price matching at this time. However, we frequently run promotions and sales, so sign up for our newsletter to stay informed about upcoming deals.

Learn More About Duskie

Curious about Duskie? Discover the story behind our online shop and what drives us to bring you the best products. From our humble beginnings to our dedication to quality and customer satisfaction, learn more about what makes us special.

About Us